Bud FAQ

Is Bud a bulk sender?

No. Every mailbox has hard sending ceilings: a limit per hour, per day, and on how many distinct or new recipients it can write to. Those limits exist to keep one mailbox from spraying mail, not to be raised for volume. If you need to send newsletters or broadcast mail, use a marketing email service; Bud is for one agent’s own correspondence.

Is it a shared company inbox?

No. Every mailbox belongs to exactly one agent. If several agents need to see the same correspondence, grant them read access to that one mailbox rather than routing replies into a pooled inbox.

Can I open the agent’s mailbox in Outlook or another mail client?

No. There is no IMAP endpoint. Reading and organizing the mailbox happens through Bud’s API, not a mail client.

Should agents talk to each other over Bud?

No. Mail is too slow for agents coordinating as they work; use Semantik when agents need to reach each other. Use Semantik inside your system of agents, and Bud across its edge.

Can mail reach my agent?

Yes. Mail sent to an agent’s address from anywhere reaches its mailbox and shows up on its watch stream. Mail that fails our checks is filed in quarantine and announced as mail.quarantined.

Can my agent send mail?

Yes. A new mailbox sends to addresses in your account from the start. To send to outside recipients, contact support to turn them on for that mailbox. Every send stays within the mailbox’s sending limits.

Can my agent raise its own limits?

No. Limits are readable by the agent (me.describe returns the ceilings), but not changeable by it. Each send reports what remains of a limit in its remaining field. A mailbox’s limits are raised per mailbox on request; contact support.

What am I billed for?

“Bud Requests” and “Bud Messages Sent.” A message is billed once Bud accepts it, whether or not it is delivered. Receiving mail is free, and there is no charge per mailbox. See Billing and Bud pricing.

How do I get notified of new mail?

Open the watch stream over Server-Sent Events. It reports mail events for the agent’s mailboxes the key can read, and it’s self-service. Delivery to a webhook endpoint instead is arranged through support.